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3249 Shoehorn Drive Lakeland, TN 38002-9717 Phone (901)373-9094 E-mail: nancy.l.holmes@gte.net

Nancy Holmes

Objective

To bring my expertise and integrity to the job and to be of service where I may.

Experience

2001 - Present Through The Year With Mickey & Friends http://members.nbci.com/grovers_aunt_nancy

Webmaster

  • Develop and maintain a Christian theme website using Disney characters.
  • Use frames to arrange and present several web pages at one time.
  • Use Front Page Express as well as Microsoft Notepad in development of the site.
  • Search for the appropriate backgrounds, graphics and music for each page.
  • Use an FTP program to upload the pages to the server.

2001 - Present Mickey's Bookstore http:// mickey413.freewebsites.com

Webmaster

  • Develop and maintain a website for the purpose of selling vintage children's books as well as some current best sellers.
  • Use frames to arrange and present several web pages at one time.
  • Use Front Page Express to assist in the development of the site.

2001 - Present Mickey's Attic http://grovers-aunt.tripod.com

Webmaster

  • Develop and maintain a website for the purpose of selling vintage childhood collectibles.
  • Use frames to arrange and present several web pages at one time.
  • Use Front Page Express to assist in the development of the site.
  • Use digital camera to photograph the items which are for sale.

1999 -Present A Note From Aunt Nancy http://geocities.com/grovers_aunt_nancy

Webmaster

  • Develop and maintain a Christian website with stories, poems, and music to share the love of Christ. This site currently contains 100 individual pages.
  • Use Front Page Express to assist in the development of the site.
  • Search for backgrounds, graphics and music and incorporate said objects into the site.
  • Serve as Ringmaster of the Jesus On The Web webring.

1999 - 2001 PlanetRx.com Memphis, TN

Customer Service Associate I I

  • Answer inbound customer calls portraying the professional image established by PlanetRx.
  • Educate customers on the use of the website.
  • Assist customers with order placement using the order entry work flow engine.
  • Use suggestive selling techniques to advise customers of specials.
  • Maintain proficiency requirements on all types of customer inquiries and computer functions through the CCA Proficiency Program.
  • Perform order tracking.
  • Respond to customer via kana or eGain email responses as well as eGain instant messages.
  • Processing of credit card transactions in computer system.

 

1992 - 1999 Bo-Jo's Antique Mall Memphis, TN

Senior Cashier

  • Assist customers with purchases by using an antique mall computer program to register the sales.
  • Answer inbound calls and make outbound calls when needed.
  • Assist with month-end closeout.
  • Respond to dealer inquiries. There were 170 dealers.

 

1990 - 1992 Attic To Basement Collectiques Memphis, TN

Assistant Manager

  • Assist customers with purchases by using an antique mall computer program to register the sales.
  • Answer inbound calls and make outbound calls when needed.
  • Respond to dealer inquiries. There were 20 - 25 dealers.
  • Compose ads for items to be sold in trade publications.

1964 - 1979 St. John Catholic School Memphis, TN

Teacher

  • Educate students in grades 2 - 6 in the areas of Math, Science and Language Arts.
  • Work closely with parents as well as the administration.

 

 

Education

1959 - 1964 Memphis State University Memphis, TN

  • B.S., Elementary Education.

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Computer Skills

Working knowledge of DOS, Windows 95, Windows 98, Windows NT, Windows ME; Word, Excel, Print Shop, Quicken, Ws_FTP Pro, Front Page Express, Microsoft Photo Editor as well as various inventory programs.